Last updated: March 2026
At Sol Suave, we want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
You have 14 days from the date you receive your order to request a return.
To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
You must provide proof of purchase or order confirmation.
Items that do not meet these conditions may not be eligible for a refund.
Certain items cannot be returned, including:
Products that have been used or damaged after delivery
Personal care or hygiene items if opened
Gift cards
Final sale or clearance items
To start a return, please contact us at:
Email: info@solsuave.com
Website: https://www.solsuave.com
Include the following information:
Your order number
The reason for the return
Photos of the item if it arrived damaged or defective
Our team will provide instructions on how to return the item.
Once we receive and inspect your returned item, we will notify you about the approval of your refund.
If approved:
Your refund will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card provider.
Contact your bank as processing times may vary.
If you have done all of this and still have not received your refund, please contact us at info@solsuave.com.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@solsuave.com.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping costs are non-refundable unless the return is due to our error.
If you have any questions about our Return & Refund Policy, please contact us:
Email: info@solsuave.com
Website: https://www.solsuave.com